EVP on the impact being made by artificial intelligence

Reinsurance
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The future of the reinsurance industry is set to be dominated by technological advancements – specifically around generative AI. Accordingly, EY’s Global Insurance Outlook 2024, 52% of insurance CEOs plan on investing significantly into AI this year, with 59% adding that any jobs impacted by AI will be counterbalanced by new roles.
Speaking to Re-Insurance Business, Thom Smith (pictured), executive vice president at G. J. Sullivan – Reinsurance, said that while it’s always a challenge to predict future trends, the impact of new technologies on the industry is most likely a given.
“As an industry, we’ve begun to embrace things like machine learning and blockchain technology,” he said. “But I think we really need to delve more deeply into artificial intelligence, because it has the potential to create a much broader impact. It can help us enhance our underwriting processes, claims management and customer interactions. At GJS Re, we’re anxious to learn how AI can help enhance our business and provide new opportunities.”
Artificial intelligence as a force for good
Smith isn’t alone in his predictions. According to EY’s report, despite employee anxiety around AI stealing their jobs, 58% of insurance CEOs believe that AI is a force for good. For Smith, a commitment to understanding the right ways to implement AI has culminated in him serving as an advisory board member for a newly launched program at the University of San Francisco’s School of Management – the Strategic AI Certificate Program.
“I’m among 25 other advisors but I’m the only one from the insurance world,” he told Re-Insurance Business. “So, I hope to be able to not only learn how